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Course Curriculum

Section 1: Introduction
CICD 001: Introduction to the Course 00:09:27
CICD 002: The History of Telecommunications 00:11:45
CICD 003: Analog to Digital Signaling 00:11:51
CICD 004: Multiple Phone Calls Across a Single Connection 00:07:07
CICD 005: The Public Switched Telephone Network 00:08:21
CICD 006: Voice over IP 00:15:38
Section 2: Voice Components and Connecting Protocols
CICD 007: Voice Protocols 00:14:17
CICD 008: VoIP Endpoints 00:08:37
CICD 009: Call Control and Apps 00:16:42
CICD 010: Voice Gateways 00:07:11
Section 3: Cisco VoIP Phones
CICD 011: Phone Overview 00:11:22
CICD 012: SCCP & SIP 00:11:34
CICD 013: VLANS & the “Voice VLAN” 00:16:13
CICD 014: Configuring VLANS 00:08:36
CICD 015: QoS 16:00:00
CICD 016: Auto QoS 00:08:39
CICD 017: Configuring a DHCP Pool 00:11:36
CICD 018: Configuring NTP 00:06:19
CICD 019: Phone Boot Process 00:05:18
CICD 020: Phone Troubleshooting 00:09:20
Section 4: CUCM
CICD 021: CUCM Overview 00:18:27
CICD 022: CUCM CLI 00:09:44
CICD 023: CUCM Administration 00:27:33
CICD 024: Cisco Unified Serviceability 00:15:35
CICD 025: Cisco Unified OS Administration 00:11:24
CICD 026: User Accounts 00:06:49
CICD 027: LDAP Integration 00:05:46
CICD 028: Configuring LDAP 00:06:58
CICD 029: Roles and Groups 00:10:35
CICD 030: Softkey Template 00:03:58
CICD 031: Phone Button Template 00:03:15
CICD 032: Manual Phone Registration 00:13:03
CICD 033: DN Configuration Page 00:07:43
CICD 034: Loading New Firmware 00:05:54
CICD 035: Phone Auto-Registration 00:05:30
CICD 036: Call Flows in CUCM 00:04:12
CICD 037: Trunks 00:10:04
CICD 038: Route Patterns, Route Lists, and Route Groups 00:13:55
CICD 039: Class of Control 00:08:37
CICD 040: Hunt Pilot 00:07:38
CICD 041: Extension Mobility 00:07:49
CICD 042: Shared Lines 00:02:17
CICD 043: Native Presence 00:05:43
CICD 044: Configuring Cisco Unified Personal Communicator 00:04:05
CICD 045: BAT 00:08:16
CICD 046: Cisco Unified Mobility 00:08:42
CICD 047: DRS 00:06:19
CICD 048: CAR 00:10:33
CICD 049: CDR/CMR 00:01:58
CICD 050: CUCM Troubleshooting 00:25:38
Section 5: IM&P
CICD 051: IM&P Overview 00:06:03
CICD 052: Connecting CUCM to IM&P 00:05:07
CICD 053: IM&P to CUCM Server Configuration 00:02:03
CICD 054: UC Service & Service Profile 00:02:12
CICD 055: Contact Directory 00:03:12
CICD 056: Adding users 00:02:28
CICD 057: IM&P Troubleshooting 00:06:31
Section 6: Jabber
CICD 058: Jabber Overview 00:05:57
CICD 059: Client Services Framework 00:05:05
CICD 060: Jabber for Windows Configuration 00:12:36
CICD 061: Jabber Troubleshooting 00:07:09
Section 7: CUC
CICD 062: CUC Overview 00:08:53
CICD 063: Unity Connection Administration Page 00:19:55
CICD 064: Unity Connection Serviceability 00:08:41
CICD 065: Integrating CUCM with the CUC 00:16:28
CICD 066: Integrating CUC with the CUCM 00:09:55
CICD 067: CUC Roles 00:04:31
CICD 068: LDAP Integration 00:08:11
CICD 069: Call Handlers & Call Routing 00:05:19
CICD 070: Creating Templates and end users 00:09:52
CICD 071: Bulk Administration Tool 00:09:41
CICD 072: CUC Troubleshooting 00:17:32
Section 8: Gateways
CICD 073: Gateway Overview 00:08:23
CICD 074: GW VICs & VWICs 00:03:30
CICD 075: Configuring T1 Interfaces 00:09:08
CICD 076: MGCP Gateway 00:08:11
CICD 077: H.323 Gateway 00:05:54
CICD 078: SIP Gateway 00:09:05
CICD 079: Call Legs 00:09:12
CICD 080: Dial-Peers 00:04:50
CICD 081: Configuring Dial Peers 00:12:03
CICD 082: Digit Manipulation 00:08:46
CICD 083: Gateway Troubleshooting 00:11:00
Section 9: CUCME
CICD 084: CUCME Overview 00:04:37
CICD 085: Cisco Configuration Professional 00:08:42
CICD 086: GUI 00:10:08
CICD 087: CLI 00:18:14
CICD 088: CUCME Troubleshooting 00:07:15
Section 10: CUE
CICD 089: CUE Overview 00:03:31
CICD 090: SRSV-CUE 00:03:38
CICD 091: Adding a User to CUE 00:06:09
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